FAQ

How can I modify my reservation?

For immediate assistance modifying or canceling a reservation, Royal Stallion Carriers reservation agents are available to help 24/7 at (703) 722-8686.

After any modifications or cancellations, Royal Stallion Carriers sends a confirmation to the e-mail for that reservation.

How far in advance do I need to book a reservation?

To ensure we will have a vehicle available when you need it, the farther in advance of your travel date that you can book, the better. Royal Stallion Carriers also strives to accommodate even same day, last-minute reservations. Call when you are ready to book, and we will do everything possible to meet your needs.

Is Royal Stallion Carriers an on-demand chauffeured transportation service?

Royal Stallion Carriers is a brick-and-mortar company, and everyone here, especially our chauffeurs, is an employee; while we provide chauffeured transportation, Royal Stallion Carriers is not an on-demand transportation or transportation network company provider.

Because Royal Stallion Carriers does not provide ODT services, we require at least two hours’ notice for any reservation, though we will do our best to accommodate your request. We plan on releasing an app in 2015 to give you and your travel coordinator mobile access to our services.

What type of vehicles does Royal Stallion Carriers use?

The Fleet page  showcases the vehicles Royal Stallion Carriers has selected to transport its customers. We utilize a late-model, luxury fleet of sedans, SUVs and large-capacity vehicles, which includes the Cadillac XTS, Cadillac Escalade, Lincoln Navigator, Mercedes S-Class and Mercedes Sprinter vans.

Our vehicles are garaged in a climate-controlled environment and consistently serviced and inspected by our in-house, ASE-certified maintenance centers.

Vehicle type and availability may vary when traveling outside of our corporate-owned locations.

Do your affiliates have the same quality standards?

Yes! In order to transport our customers, Royal Stallion Carriers’ affiliate partners must reflect our customer service and operations philosophy. We have an extended affiliate network with partners that operate all over the world under a set of standards that meet our most stringent and highest expectations.

When do I need to notify Royal Stallion Carriers of any reservation changes or cancelations?

Royal Stallion Carriers take reservation changes and cancelations by e-mail and phone. Let us know about any updates as soon as possible.

What if I can’t locate my chauffeur?

Periodically, our experienced and professional chauffeurs have difficulty making contact with customers. Even though our chauffeur is in your neighborhood, it may be difficult for him or her to make contact with you.

If you are having trouble locating your chauffeur, please take the following steps to ensure you avoid incurring any no show, late cancellation or wait time charges.

  • Stay put: Do not leave the pickup location on your reservation.
  • Contact Royal Stallion Carriers: Call us at (202) 714-5592 and follow the prompts to inquire about the status of your chauffeur’s arrival. Our Dispatch department will contact the chauffeur and provide you with an update status on his/her arrival.

Does Royal Stallion Carriers support corporate transportation or large group events?

Yes. Royal Stallion Carriers provide smart, luxury, chauffeured transportation services for corporate travel and the traveling CEOs and executives in today’s business world.