PASSENGER-RIGHTS
PASSENGER RIGHTS
Safety Is Our First Priority
RSC adheres to national and safety practices designed to ensure that your driver has been rigorously vetted and trained, and is equipped with better tools, intelligence, and behind-the-scenes support than any other driver on the road.
Safe Chauffeurs: Regular driver evaluation based on customer feedback Defensive driver training must be completed prior to entering RSC service and recertified annually. Properly licensed and insured in compliance with all governing laws and requirements
Safe Support Personnel: Royal Stallion Carriers maintains and enforces a drug-free workplace policy. Comprehensive criminal background screening. Training in data security.
Safe Vehicles: Vehicles inspected before and after trips. Random vehicle inspections vehicle maintenance and upkeep records audits
Safe Service Decisions: Informed risk-management protocols centralized management with local expertise experienced leader in the chauffeured transportation industry temporary cessation of service if conditions are deemed too dangerous
Safe Partner: In-depth network partner vetting process closely monitored extended evaluation period vehicle and personnel audits
2. SERVICE AGGREMENTS
With our extensive network of national partners - all required to meet the exacting levels of services and professionalism that we demand of ourseleves -
3. CLIENT'S BILL OF RIGHTS
Royal Stallion Carriers is committed to exceeding your expectations by following The Passenger Bill of Rights as been established by Ride Responsibly™.
All passengers of a ground transportation vehicle, including but not limited to a sedan, SUV, van, mini-coach or bus, are entitled to the following, and should have the right to ask the driver to provide:
Proof of proper commercial-for-hire licensing and certifications as governed by local, state and federal regulations
A safe and courteous driver that obeys all traffic laws with proof of commercial vehicle insurance
Assurance that the vehicle being driven has undergone regular inspections, and is certified by safe and is certified safe and mechanically sound a full-better and trained driver that has undergone official criminal background checks and pre-hire drug testing
Ready access to the transportation service provide, via email, telephone or in-person, of the ground transportation service to voice any concerns or complaints that arise before, during and after the ride
A quoted fare for your trip and a final charge that matches that agreed-upon amount (except in cases of changes in trip itinerary or duration)
Air conditioning or heat on request
Access to fully functioning seatbelts